Frost & Sullivan Cites Gearworks for Creativity and Customer Service in the Home Healthcare Market


Based on its recent analysis of the mobile resource management (MRM) market, Frost & Sullivan has named Gearworks OnCare as the recipient of the 2009 North American Home Healthcare Mobile Solution of the Year Award Gearworks has translated the location, tracking, and management capabilities of MRM into OnCare, a solution that directly addresses the unique needs of the fast-growing home healthcare vertical.

MRM vendors and channels have zeroed in on home healthcare as a top-tier target, as MRM solutions have begun to expand beyond horizontal applications and into new industry-specific offerings.

The statistics from the U.S. Bureau of Labor indicate that the number of home healthcare aides is projected to be 2.3 million by 2016. In such a rapidly expanding market, the combination of high-speed wireless communications and global positioning system (GPS) location capability – all on a mobile phone – can provide an array of benefits.

The primary benefit offered by OnCare is its basic flexibility.

“Gearworks can use the ‘write one and run any’ capabilities of its Appmosphere mobile application platform to quickly customize OnCare to fit the unique plans of any healthcare enterprise,” observes Sterling.

The solution provides numerous other valuable and critical capabilities right on the employee’s handset. Some of these features include up-to-the-minute GPS information for employee location as well as turn-by-turn mapping and driving directions. Such advanced capabilities can greatly improve worker safety, reduce fuel costs, and enhance productivity.

“OnCare is also designed to reduce paperwork both in the field and back at headquarters by using customized handset-based e-forms and time cards that integrate with back-office software systems (payroll, billing),” notes Sterling. “With regulatory compliance being a key healthcare industry concern, OnCare can provide an automated and accurate method to validate proof of service.”

OnCare’s easy-to-read reports and alerts provide management with much-needed field visibility and control. Its other impressive capabilities include two-way messaging, a discrete assistance request safety function, and Health Level 7 (HL7) integration.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in product development and launch within the mobile and wireless industry. The recipient’s product/technology effort is expected to have significant and positive impact on the expansion of mobile and wireless communications capabilities.

Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

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This entry was written by admin , posted on Tuesday July 07 2009at 08:07 am , filed under Applications, GPS / Galileo / Glonass, Mobile phone, lbs, services and tagged , , , , , , . Bookmark the permalink . Post a comment below or leave a trackback: Trackback URL.

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